We have categorized our policies as follows: If you have a question about any of these announcements, please feel free to contact us.

 


Orders, Shipping and Returns

our policiesFlat Shipping Charge of $10.00 per package

our policiesPersonal Check and Money Order Processing Fee of $10.00

our policiesNew Prescriptions Filled Immediately Upon Submission Unless “Defer” Status is Requested

our policiesPolicy Regarding “Replacement Prescriptions” for Medications Previously Filled

our policiesGeneric Drugs Automatically Substituted for Brand Name Drugs Unless Customer or Physician Indicates Substitution Not Allowed

our policies90-Day Supply Automatically Shipped Unless Smaller Quantity is Specifically Requested

our policiesDelivery Time Guidelines

our policiesReturn Policy
 

Flat Shipping Charge of $10.00 per package

The flat shipping charge per package is $10.00, irrespective of which pharmacy fills your prescription. One orders shipped from Canada, Canadian Meds USA and Total Care will continue to combine orders for husbands and wives into the same shipment whenever possible.
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Personal Check and Money Order Processing Fee of $10.00

A flat $10.00 processing fee is charged when a personal check or money order is used to make payment. This fee is required to cover the cost of processing your personal check, checking its accuracy and making any necessary adjustments (e.g., issuing refund checks or requesting supplemental checks where the amount received is in error).

[Please note that CMUSA's policy is to process checks and money orders "as is" if the amounts are within $5.00, either above or below, of the correct amount, including the shipping charge(s) and check processing fee. If a check is received that involves an overage greater then $5.00, a refund for the full amount of overage is automatically issued. If the check is more then $5.00 short, the customer is contacted and asked to mail a supplemental check for the difference.]
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New Prescriptions are Filled Immediately Upon Submission Unless “Defer” Status is Requested

Our general policy is to fill and ship new prescriptions immediately upon receipt, so long as it has been at least 30 days since the same medication was last filled. However, it is possible to request that a new prescription be placed on “deferred” status.

Prescriptions that are placed “on hold” (deferred status) will not be filled until the customer notifies CMUSA (or TCDS) and indicates that he or she is ready for that prescription to be filled and shipped.
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Policy Regarding “Replacement Prescriptions” for Medications Previously Filled

A “replacement prescription” is a new prescription for a medication previously filled for a customer by TCDS. When a “replacement prescription” is filled, any remaining refills on the prescription that is being replaced automatically become VOID and cannot be used.

If you are an existing customer and have a “replacement prescription” that you do not want filled until all of the refills on the prescription it is replacing have been completely used, please do not forward your replacement prescription to us until after the final refill on the Rx it is replacing has been processed.

If you want your replacement prescription filled and shipped immediately, you should include a specific note to this effect when you send your prescription to Canadian Meds USA. Please note that, in this case, your replacement prescription will be shipped separately and a separate shipping charge will be billed to you. Additionally, the prescription it replaces will automatically become void.
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Generic Drugs Automatically Substituted for Brand Name Drugs Unless Customer or Physician Indicates Substitution Not Allowed

Whenever approved generic versions of brand name drugs are available, the general policy of TCDS is to automatically substitute the generic version in order to maximize the customer’s savings. However, either the U.S. physician or the customer can specify on a drug-by-drug basis that no substitution is allowed. Accordingly, if you do not want generic substitution, it is important to include a note to this effect with any prescription that you fax or mail to us. You can also indicate this preference when submitting an order online.
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90-Day Supply Automatically Shipped Unless Smaller Quantity is Specifically Requested

TCDS will automatically fill and ship a 90-day supply for each prescription drug ordered (so long as the number of refills authorized is sufficient), unless the customer specifies otherwise. [Example: Even if a prescription is written for a quantity of 30 tabs, the prescription will be filled for either 90 or 100 tabs, depending on the package size, so long as the prescription authorizes enough refills to cover a 90-day supply.] TCDS follows this policy because it: (1) maximizes savings and minimizes shipping charges, and (2) agrees with the intent and the objective of most of our customers.

However, we understand that there may be valid reasons why someone does not want to order a 90-supply. In such cases, it is important that you include a note to this effect with any prescription that you fax or mail to us. You can also indicate this preference when submitting an order online.
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Delivery Time Guidelines

Prescription orders are generally delivered within 10 to 21days after a complete order has been received by the pharmacy. Please note that the use of a personal check or money order may add several days to the order processing time. If you have not received your order within 30 days, please contact us using our toll-free telephone number at 1-877-933-0505. We will re-ship the product to you at no additional charge.
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Return Policy

It is unlawful for TCDS to accept medication for return and re-distribution. If there appears to be a problem with your order, please call us at 1-877-933-0505.
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