Orders, Shipping & Returns
We will do our best to fully respond to any questions you may have.
Our general policy is to fill and ship new prescriptions immediately upon receipt, so long as it has been at least 30 days since the same medication was last filled. However, it is possible to request that a new prescription be placed on "deferred" status.
Prescriptions that are placed "on hold" (deferred status) will not be filled until the customer notifies CMUSA (or TCDS) and indicates that he or she is ready for that prescription to be filled and shipped.
A "replacement prescription" is a new prescription for a medication previously filled for a customer by TCDS. When a "replacement prescription" is filled, any remaining refills on the prescription that is being replaced automatically become VOID and cannot be used.
If you are an existing customer and have a "replacement prescription" that you do not want filled until all of the refills on the prescription it is replacing have been completely used, please do not forward your replacement prescription to us until after the final refill on the Rx it is replacing has been processed.
If you want your replacement prescription filled and shipped immediately, you should include a specific note to this effect when you send your prescription to Canadian Meds USA. Please note that, in this case, your replacement prescription will be shipped separately and a separate shipping charge will be billed to you. Additionally, the prescription it replaces will automatically become void.
Whenever approved generic versions of brand name drugs are available, the general policy of TCDS is to automatically substitute the generic version in order to maximize the customer's savings. However, either the U.S. physician or the customer can specify on a drug-by-drug basis that no substitution is allowed. Accordingly, if you do not want generic substitution, it is important to include a note to this effect with any prescription that you fax or mail to us. You can also indicate this preference when submitting an order online.
TCDS will automatically fill and ship a 90-day supply for each prescription drug ordered (so long as the number of refills authorized is sufficient), unless the customer specifies otherwise. [Example: Even if a prescription is written for a quantity of 30 tabs, the prescription will be filled for either 90 or 100 tabs, depending on the package size, so long as the prescription authorizes enough refills to cover a 90-day supply.] TCDS follows this policy because it: (1) maximizes savings and minimizes shipping charges, and (2) agrees with the intent and the objective of most of our customers.
However, we understand that there may be valid reasons why someone does not want to order a 90-supply. In such cases, it is important that you include a note to this effect with any prescription that you fax or mail to us. You can also indicate this preference when submitting an order online.
Prescription orders are generally delivered within 10 to 21days after a complete order has been received by the pharmacy. Please note that the use of a personal check or money order may add several days to the order processing time. If you have not received your order within 30 days, please contact us using our toll-free telephone number at 1 (877) 933-0505. We will re-ship the product to you at no additional charge.